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Privacy Policy

Effective Date: January 1, 2026
Last Updated: March 26, 2026

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This Privacy Policy explains how SMAX Productions, LLC ("SMAX," "we," "us," or "our") collects, uses, discloses, and protects personal information through smaxproductions.com and related online and offline interactions that reference this Privacy Policy.

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1. Scope

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This Privacy Policy applies to information we collect through our Site, forms, scheduling tools, email, text messages, social media, consultation requests, and other interactions related to our business.

The Site is intended primarily for U.S. users and customers.

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2. Information We Collect

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Depending on how you interact with us, we may collect the following categories of personal information:

 

A. Information You Provide Directly

 

This may include:

  • your name;

  • email address;

  • phone number;

  • city and state;

  • parent or guardian contact details;

  • artist name or stage name;

  • age or age range;

  • project details, goals, genre, and related inquiry information;

  • messages, notes, scheduling details, and consultation information; and

  • any other information you voluntarily provide.

 

B. Information Collected Automatically

 

When you visit the Site, we or our service providers may automatically collect certain technical and usage information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • referring URLs;

  • page views and clicks;

  • session activity;

  • approximate location derived from IP address; and

  • cookie, pixel, tag, and analytics data.

 

C. Information from Third Parties

 

We may receive personal information from third-party service providers and platforms that support our business, including website hosting providers, CRM and automation tools, scheduling systems, analytics vendors, advertising partners, video platforms, and social media services.

 

D. Opt-Out & Support Mechanisms

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You can cancel the SMS service at any time. Just text "STOP" to the +1 385-331-7079. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number].

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E. Carrier Liability Clause

 

​Carriers are not liable for delayed or undelivered messages.

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F. Message Frequency Clause

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As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

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3. Tools and Technologies We Use

 

We currently use or may use tools and service providers such as:

  • Wix for website hosting and certain website functionality;

  • GoHighLevel for forms, CRM, lead management, automation, and scheduling;

  • Meta Pixel for advertising analytics, attribution, and remarketing; and

  • YouTube embeds for video content.

 

These tools may collect information about your device, browser, IP address, pages viewed, ad interactions, and activity on the Site or on pages containing embedded content.

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. How We Use Personal Information

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We may use personal information to:

  • operate, maintain, and improve the Site;

  • respond to inquiries and schedule consultations;

  • evaluate whether our services are a fit for your project;

  • communicate with you about your inquiry, consultation, or project;

  • send administrative, transactional, and service-related messages;

  • send marketing emails or text messages where permitted by law and where any required consent has been obtained;

  • analyze site usage, measure marketing performance, and improve advertising effectiveness;

  • maintain internal records and business operations;

  • protect against fraud, misuse, security incidents, and legal claims; and

  • comply with legal obligations and enforce our agreements.

 

5. Cookies, Pixels, Advertising, and Analytics

 

We and our service providers may use cookies, pixels, embedded content, tags, and similar technologies to collect information about your interactions with the Site.

These technologies help us:

  • operate the Site;

  • remember preferences;

  • understand user behavior;

  • measure ad and campaign performance;

  • improve marketing; and

  • support remarketing or retargeting efforts.

 

Because we use advertising and analytics tools, some data disclosures to third parties may be considered targeted advertising, "sharing," or similar activity under certain privacy laws, depending on where you live and whether those laws apply to our business.

 

You can control certain cookies through your browser settings. You may also contact us at producer@smaxproductions.com to request information about available privacy choices.

 

6. How We Disclose Personal Information

 

We may disclose personal information to:

  • website hosting providers;

  • CRM, scheduling, email, and texting platforms;

  • analytics and advertising partners;

  • contractors and vendors who support our operations;

  • professional advisors such as lawyers, accountants, or insurers;

  • government authorities, courts, regulators, or law enforcement when required by law or reasonably necessary to protect rights, safety, or property; and

  • a buyer, investor, successor, or affiliate in connection with a merger, sale, financing, restructuring, or transfer of business assets.

 

We do not sell personal information for money.

 

7. Email and Text Communications

 

If you provide your email address or phone number, we may contact you regarding your inquiry, consultation, scheduling, project, customer service, or related business matters.

 

If you opt in to receive promotional or marketing messages, we may also send you marketing emails or texts.

You may opt out of marketing emails by clicking the unsubscribe link in the email. You may opt out of marketing texts by replying STOP. Message frequency may vary, and message and data rates may apply.

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Even if you opt out of marketing messages, we may still send non-marketing communications related to your inquiry, appointments, or services.

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8. Children and Minors

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Our Site is intended primarily for adults age 18 and older, including parents or legal guardians of minor artists. We do not market to children under 13 as our primary audience.

Minors under 18 should use the Site only with the permission and involvement of a parent or legal guardian.

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Children under 13 should not submit personal information directly through the Site. If a child under 13 wishes to inquire about our services, a parent or legal guardian must contact us or submit information on the child's behalf.

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If we learn that we have collected personal information directly from a child under 13 without the required parental involvement or consent, we may delete that information or take other steps required by applicable law.

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If you believe a child under 13 has submitted personal information to us directly, contact us at producer@smaxproductions.com and we will take appropriate steps.

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9. Data Retention

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We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain records, manage client relationships, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

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Retention periods vary depending on the nature of the information, operational needs, legal requirements, and risk considerations.

 

10. Data Security

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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11. Your Privacy Choices and Rights

 

Depending on where you live and whether applicable law applies to our business, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain uses of personal information such as targeted advertising.

To make a privacy-related request, contact us at producer@smaxproductionscom. We may take reasonable steps to verify your identity before responding.

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We will not discriminate against you for exercising any applicable privacy rights.

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12. Third-Party Sites and Embedded Content

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The Site may contain links to third-party websites or embedded services, including social media platforms, video content, scheduling tools, and marketing tools. Those third parties may collect information according to their own privacy policies, which we do not control.

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13. U.S.-Only Focus

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Our Site is intended for users in the United States. If you access the Site from outside the United States, you understand that your information may be processed and stored in the United States.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after the updated policy is posted indicates your acknowledgment of the revised policy.

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15. Contact Us

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SMAX Productions, LLC
6358 W 10150 N
Highland, UT 84003
Email: producer@smaxproductions.com
Phone: 801-652-5199
Website: https://smaxproductions.com

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